🎧Remote Async Customer Support Jobs

Yes — every role on this page is a fully remote customer service or support job you work from home, at a real async-first company. Listings are synced straight from each company's careers page and applying always takes you to their own site; Working Async never charges fees or handles applications.

Yes — customer support is one of the most accessible remote careers. Many companies train new hires from scratch and hire for empathy, patience and clear writing rather than a résumé. Async-first support is mostly email, chat and help-desk tickets, so strong written communication is the main skill to demonstrate.

Yes — chat and email support roles are common at async-first companies, which favor ticketing tools like Zendesk, Intercom and Help Scout over call-center phone queues. Non-phone support is a real category here, not a unicorn; each listing describes its channel mix, and many roles are ticket-only.

A customer success manager owns relationships after the sale — onboarding customers, driving adoption and renewals. It's the step up from support: US customer success manager salaries typically run $60,000–$110,000+, versus roughly $38,000–$60,000 for support representative roles. Both appear on this page when companies are hiring.

Less than you'd expect. Because async-first companies favor email and ticket support over live phone queues, coverage is spread across the timezones people already live in — many roles offer flexible scheduling or simply cover your own region's hours. Any shift expectations are stated in the listing.